08-02-2017, 09:08 PM
I got an e-mail from DirecTV saying I get Sunday Ticket free for being a loyal customer.
I was going to go ahead and take it, but before I did I needed to clean up some other stuff with them. First was what I pay every single month to watch a few TV shows. I used to have the Genie DVR and 3 other TV's hooked up. In an attempt to save money I had previously taken 2 TV's off the package and then went in an got a smaller viewing package. But no matter what I did, my bill seemed to hover around the same amount.
So, I call them up today and take a third TV off and then reduced my TV package to their lowest offering. o I look through my equipment charges and there is a HD charge, a DVR charge and a Genie DVR charge. I told them since I only have one tv hooked up I shouldn't be charged for the Genie because I couldn't watch the DVR stuff on any other TV because I didn't have a box attatched to them.
They said there was nothing they could do, so I told them to take me to customer retention. Now, she also said there was nothing she could do to get rid of the charge. So I ask if there is another DVR I can get other than the Genie. She says yes we can send you out our regular DVR for $99. I asked if I owned the DVR if I had to pay for it? No, she say, its just a charge. So I said, You charge me $99 and I get to pay $10 a month DVR fee? Yes!
I told her that would be like paying cash for a car and then every month you still had to send the car dealership a fee to be able to drive it. First they charge you for the equipment, then they charge you again to use it. Now, I know it's always been that way, but in the days of streaming video, you'd think they'd come up with a better plan.
The funny thing is they will offer you HBO, Starz, Cinemax for free but they won't cut your bill. I'm tired of paying through the nose to watch just a few channels.
So, I told her to just disconnect me since I wasn't going to pay for a service I couldn't use nor would I pay for equipment up front if I wasn't going to own it.
She said, you've been with us since 2002, are you sure you want to leave? I said, Are you sure you want a fee that is relatively small to drive me to the competition? Apparently she did.
So, now I'm going to try out some of the streaming services for free then decide on one. It will cost me way less than half of what my bill used to be.
Any thoughts on what is a better streaming service? Sling, PSVue, Hulu, DirecTV Now? Those are just the main ones out there.
I was going to go ahead and take it, but before I did I needed to clean up some other stuff with them. First was what I pay every single month to watch a few TV shows. I used to have the Genie DVR and 3 other TV's hooked up. In an attempt to save money I had previously taken 2 TV's off the package and then went in an got a smaller viewing package. But no matter what I did, my bill seemed to hover around the same amount.
So, I call them up today and take a third TV off and then reduced my TV package to their lowest offering. o I look through my equipment charges and there is a HD charge, a DVR charge and a Genie DVR charge. I told them since I only have one tv hooked up I shouldn't be charged for the Genie because I couldn't watch the DVR stuff on any other TV because I didn't have a box attatched to them.
They said there was nothing they could do, so I told them to take me to customer retention. Now, she also said there was nothing she could do to get rid of the charge. So I ask if there is another DVR I can get other than the Genie. She says yes we can send you out our regular DVR for $99. I asked if I owned the DVR if I had to pay for it? No, she say, its just a charge. So I said, You charge me $99 and I get to pay $10 a month DVR fee? Yes!
I told her that would be like paying cash for a car and then every month you still had to send the car dealership a fee to be able to drive it. First they charge you for the equipment, then they charge you again to use it. Now, I know it's always been that way, but in the days of streaming video, you'd think they'd come up with a better plan.
The funny thing is they will offer you HBO, Starz, Cinemax for free but they won't cut your bill. I'm tired of paying through the nose to watch just a few channels.
So, I told her to just disconnect me since I wasn't going to pay for a service I couldn't use nor would I pay for equipment up front if I wasn't going to own it.
She said, you've been with us since 2002, are you sure you want to leave? I said, Are you sure you want a fee that is relatively small to drive me to the competition? Apparently she did.
So, now I'm going to try out some of the streaming services for free then decide on one. It will cost me way less than half of what my bill used to be.
Any thoughts on what is a better streaming service? Sling, PSVue, Hulu, DirecTV Now? Those are just the main ones out there.
