customer service

It's not as bad as the medical/pharmaceutical/health industry.

read need stories since last Thursday, you'll understand

Customer service doesn’t pay. Every corporation has sought to cut every dollar out of even spot they could. It’s sent most of it overseas.

Just wait till there isn’t customer service. You’ll be taking to Steve from Oklahoma but Steve is a AI bot.

I'm glad that more and more often I am getting the option for a call-back and not losing my place in line...Thats big for the customer like me

purplefaithful wrote:
I'm glad that more and more often I am getting the option for a call-back and not losing my place in line...Thats big for the customer like me

but how do you know?  I have left that call back,  then later decided to call anyway and gotten my call answered,  only to get my call back a day or two later.

in fairness,  post covid had a lot of skilled support positions difficult to fill as many people had made enough on covid vacation that they drug their feet going back to work, especially for companies that wanted their workers back in the office and not "working' from home.

Unfortunately, companies are having no choice, but to cut back leaving those who are left with doing more and in some cases handling unreasonable workloads and putting them into losing positions. Long wait times and less services due to cutbacks result in these customer service reps dealing with irate customers all day long so by the time they get to you, they have had to deal with such an overload of negativity that their level of patience and good will have worn thin. While my first reaction is to give them an ear full, I try to take a step back and empathize with their situation (doesn't always work that way!).